Terms and conditions

Applicable for tours, accommodation and rental of equipment

Booking

Bookings can be made at any time before departure, but should preferably no later than six weeks before the departure date. The agreement between the parties is considered entered into upon the customer’s payment of the contractual registration fee of NOK 2,000. If the trip is booked later than six weeks before departure, the trip is paid upon booking. If the amount is not paid by the client within six (6) working days of receipt of the booking confirmation, GLØD is no longer bound by the agreement. GLØD reserves the right to cancel group tours if the minimum number of bookings has not been achieved four (4) weeks prior to the start of the tour.

Payment

A deposit of NOK 2,000 per person is payable on booking. The final payment is due no later than 42 days (6 weeks) prior to the date of departure. For credit card payments, a surcharge of 3% applies.

Transaction costs in connection with payments of tours, changes or refunds are covered by the traveler.

Cancellation multiple day tours & packages

Cancellations received more than 42 days prior to the departure date will incur an administration fee of NOK 400. For cancellations received between 42 and 15 days prior to the departure date, the deposit will not be refunded. For cancellations received 14 days or fewer prior to the departure date, GLØD will retain the full amount paid.

Cancellation day tours & rental

Cancellations received more than one week (7 days) prior to the departure date will incur an administration fee of NOK 200. For cancellations received later, GLØD will retain the full amount paid.

Cancellation accommodation

Cancellations received more than two weeks (14 days) prior to the departure date will incur an administration fee of NOK 200. For cancellations received later, GLØD will retain the full amount paid.

Cancellation owing to illness

Travel cancellation insurance is not included in the tour price.

Changes

Any changes to booked tours will incur an administration fee of NOK 200 per person for day/evening tours and NOK 400 per person for packages/multi-day tours. GLØD reserves the right to make minor changes to the tour program, undertake price adjustments due to changes in the framework conditions or to cancel/change individual tours, e.g. owing to weather and snow conditions.

Complaints

If the client believes there are any deficiencies in the tour arrangements, he/she shall inform GLØD’s representative immediately. If the deficiency is not remedied in a satisfactory manner, the client may be entitled to a reduction in price, providing the deficiency was pointed out during the tour. The right to compensation lapses if GLØD can document that GLØD, or any company GLØD has entered into an agreement concerning the implementation of the tour arrangements, cannot be blamed for the injury/damage or inconvenience in question.

Insurance

All guests, GLØD employees, third parties and equipment are insured through Glød Explorer AS’s “Third party, public and product liability insurance. The traveler are still obliged to arrange travel insurance at their own expense. We recommend travel insurance that includes repatriation in the event of illness or injury and travel cancellation insurance.

Coronavirus

We currently have extra focus on measures that prevent the spread of infection.
These measures are in line with the recommendations of the Norwegian Institute of Public Health.

If you are ill or have symptoms of Covid19 infection, you can not participate in our tours.
Keep a minimum distance of one meter. If this is not possible, a face mask is used
If you cough or sneeze, hold a paper napkin over your nose and mouth and then wash your hands.
If you don’t have paper available, cough or sneeze into your elbow.
Wash your hands thoroughly and regularly, and use alcohol-based products to disinfect your hands.

If you have symptoms of respiratory infection such as fever, cough, chest pain or breathing difficulties, please consult a doctor.
In such cases, unfortunately you will be unable to join our tours.