Booking

Bookings can be made at any time before departure, but should preferably no later than six weeks before the departure date. The agreement between the parties is considered entered into upon the customer’s payment of the contractual registration fee of NOK 2,000. If the trip is booked later than six weeks before departure, the trip is paid upon booking. If the amount is not paid by the client within six (6) working days of receipt of the booking confirmation, GLØD is no longer bound by the agreement. GLØD reserves the right to cancel group tours if the minimum number of bookings has not been achieved four (4) weeks prior to the start of the tour.

Payment

A deposit of NOK 2,000 per person (pp) is payable on booking. The final payment is due no later than 42 days (6 weeks) prior to the date of departure. For credit card payments, a surcharge of 3,5% applies.

Transaction costs in connection with payments of tours, changes or refunds are covered by the traveler.

Cancellation multiple day tours (package) & private tours 

• If you cancel 61 days or more before departure: Administration fee, NOK 400 pp will be charged.
• If you cancel 60-42 days or more before departure: the deposit (NOK 2,000 pp) will be charged. Any remaining balance will be refunded.
• If you cancel 41-21 days before departure: 50% of the amount paid will be charged, and the remaining 50% balance is refunded.
• If you cancel 20 days or less before departure: no refund.

Cancellation day tours, accommodation & rental

• 0-7 days prior to scheduled arrival date of itinerary: No refund.
• 7-14 days prior to scheduled arrival date of itinerary: 50% refund.
• Before 14 days prior to schedule arrival date of itinerary: Full refund minus NOK 200 pp administration fee.

Cancellation owing to illness

Travel cancellation insurance is not included in the tour price.

Changes

Any changes to booked tours will incur an administration fee of NOK 200 per person for day/evening tours and NOK 400 per person for packages/multi-day tours. GLØD reserves the right to make minor changes to the tour program, undertake price adjustments due to changes in the framework conditions or to cancel/change individual tours, e.g. owing to weather and snow conditions.

Force Majeure

Except where otherwise expressly stated in these booking conditions Supplier will not be liable or pay you compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions (lack of snow, blizzards or other natural conditions), etc, which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside Suppliers control.

Complaints

If the client believes there are any deficiencies in the tour arrangements, he/she shall inform GLØD’s representative immediately. If the deficiency is not remedied in a satisfactory manner, the client may be entitled to a reduction in price, providing the deficiency was pointed out during the tour. The right to compensation lapses if GLØD can document that GLØD, or any company GLØD has entered into an agreement concerning the implementation of the tour arrangements, cannot be blamed for the injury/damage or inconvenience in question.

Insurance

All guests, GLØD employees, third parties and equipment are insured through Glød Explorer AS’s “Third party, public and product liability insurance”.

The traveler is nevertheless obliged to take out personal travel insurance before taking part in our trips. We recommend insurance, issued by an independent company (third-party company), which covers the return journey in the event of illness or injury, includes cancellation insurance for activities and accommodation when the cruise ship or other means of transport cancels a call/trip, roads are closed and/or flights are cancelled/cancelled (a CFAR upgrade).

Check that the advanced insurance also covers accidental damage on more challenging tours (which we offer); such as mountain biking, skiing expeditions, dog sledding and hiking in mountainous terrain. Without such insurance cover, you as a traveler may have to bear all costs in the event of an accident.