Terms and conditions

Terms and conditions for travel and payment regarding tours, courses and rental

Booking

Booking should occur no later than six (6) weeks prior to the departure date of the tour. The agreement is binding for the client upon submission of a written booking. The booking is binding for GLØD upon the sending of a booking conformation. If the required deposit is not paid by the client within six (6) working days of receipt of the booking confirmation, GLØD is unbound by the agreement. GLØD reserves the right to cancel group tours if the minimum number of registrations has not been achieved four (4) weeks prior to the start of the tour.

Payment

Upon receipt of the booking confirmation, a deposit of 25 % of the total amount is payable. This amount will be deducted when the balance is paid. The final payment is due no later than 56 days prior to the date of departure. For credit card payments, a surcharge of 3 % applies.

Cancellation

Any cancellation must be in writing. Cancellation fees: for cancellations received more than 42 days prior to the date of departure, an administration fee of NOK 300 applies. If the cancellation is received less than 42, but more than 30 days before the departure date, the deposit will not be refunded. If the tour is cancelled between 14 and 30 days before the start of the tour, the cancellation fee is 50 % of the tour price. For cancellations less than 14 days prior to the start of the tour, the cancellation fee is 100 % of the tour price.

Cancellation owing to illness

Travel cancellation insurance is not included in the tour price. Therefore, GLØD recommends a travel insurance policy that includes travel cancellation protection.

Changes

Any changes to booked tours will incur a fee of NOK 300 per person per change. GLØD reserves the right to make minor changes to the tour programme, undertake price adjustments due to changes in the general conditions or to cancel/change individual tours owing to, for instance, weather and snow conditions.

Deficiencies

If the client believes there are any deficiencies in the tour arrangements, he/she shall immediately inform GLØD’s representative. If the deficiency is not remedied in a satisfactory manner, the client may be entitled to a reduction in price, providing the deficiency was pointed out during the tour. The right to compensation lapses if GLØD can document that the injury/damage or inconvenience may not be blamed on GLØD or any company GLØD has entered into an agreement with for implementation of the tour arrangements.

Insurance

It is a condition for all our tours that the client arranges travel insurance at their own expense.