Booking
Bookings can be made at any time before departure, by email or telephone, but should preferably no later than eight weeks before the departure date.
Payment
Our rates are in Norwegian Kroner (NOK) including Norwegian taxes. Payment will be in NOK.
• A non-refundable deposit of 10% of the order must be paid to confirm the booking.
• If the deposit is not paid within the set date, GLØD Explorer reserves the right to cancel the booking
without notice. A cancellation confirmation will be sent by email.
• Payment can be done by invoice or e-payment link sent via email or SMS.
Cancellation
Cancellation must be written and must be confirmed by GLØD Explorer with a cancellation confirmation before
the cancellation can be fulfilled.
Cancellation Terms:
• The 10% deposit is non-refundable under all cancelations
• 30 days before arrival: the 10% deposit is kept by GLØD Explorer
• Between 29 and 15 days before arrival: 40% of the total booking value will be charged in addition to
the 10% deposit that has already been paid.
• Within 14 days before arrival: 90% of the total booking value will be charged in addition to the 10%
deposit that has already been paid.
Cancellation by Supplier:
Cancellation done by Supplier (GLØD Explorer) may be done due to weather conditions and safety concerns for
the guests. To the best of our abilities, an alternative experience will be offered, and this is optional to
accept. If part of a package, a possible refund will only apply to the cancelled experience or service.
Cancellation owing to illness
Travel cancellation insurance is not included in the tour price.
Changes
Any changes to booked tours will incur an administration fee of NOK 200 per person for day/evening tours and NOK 400 per person for packages/multi-day tours. GLØD reserves the right to make minor changes to the tour program, undertake price adjustments due to changes in the framework conditions or to cancel/change individual tours, e.g. owing to weather and snow conditions.
Force Majeure
Except where otherwise expressly stated in these booking conditions Supplier will not be liable or pay you compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions (lack of snow, blizzards or other natural conditions), etc, which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside Suppliers control.
Complaints
If the client believes there are any deficiencies in the tour arrangements, he/she shall inform GLØD’s representative immediately. If the deficiency is not remedied in a satisfactory manner, the client may be entitled to a reduction in price, providing the deficiency was pointed out during the tour. The right to compensation lapses if GLØD can document that GLØD, or any company GLØD has entered into an agreement concerning the implementation of the tour arrangements, cannot be blamed for the injury/damage or inconvenience in question.
Insurance
All guests, GLØD employees, third parties and equipment are insured through Glød Explorer AS’s “Third party, public and product liability insurance”.
The traveler is nevertheless obliged to take out personal travel insurance before taking part in our trips. We recommend insurance, issued by an independent company (third-party company), which covers the return journey in the event of illness or injury, includes cancellation insurance for activities and accommodation when the cruise ship or other means of transport cancels a call/trip, roads are closed and/or flights are cancelled/cancelled (a CFAR upgrade).
Check that the advanced insurance also covers accidental damage on more challenging tours (which we offer); such as mountain biking, skiing expeditions, dog sledding and hiking in mountainous terrain. Without such insurance cover, you as a traveler may have to bear all costs in the event of an accident.
Disputes
Any dispute that arises as a result of or in connection with this agreement, including disputes about the existence, validity or termination of the agreement, shall be resolved by applying Norwegian law. The parties adopt the Alta District Court (Alta Tingrett) as venue. Lawsuits can alternatively go to the Oslo District Court (Oslo Tingrett), be filed at Glød Explorer AS’ venue pursuant to Section 4-4 or Section 4-5 (2) of the Disputes Act. The point of agreement relating to venue and application of law applies as long as this does not conflict with national or international preceptorial legislation.